Job Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field.
1 year in a leadership or supervisory in technical role.- Proficiency in IT service management tools and ticketing systems.
Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving and analytical skills.- Problem-solving skills and attention to detail.
Flexibility to work rotating shifts, including nights and weekends.
Supervise service desk technicians during assigned shifts.
- Provide technical guidance and support to team members.
Handle escalated support requests and ensure timely resolution.- Monitor and maintain service level agreements (SLAs).
Collaborate with other teams to address complex issues and improve processes.
- Conduct regular performance evaluations and provide feedback to team members.
Assist in training new service desk staff.- Maintain documentation related to service desk procedures and troubleshooting steps.
Stay updated on industry trends and best practices in IT service management.
Job Type: Full-time
Benefits:
Life insurance- Opportunities for promotion
Pay raise
- Promotion to permanent employee
Schedule:
Holidays Rotational shift
Weekends
Supplemental pay types: Overtime pay
Application Question(s):
- What is your expected salary
Are you okay to work onsite
Education:
Experience:- Leading: 1 year (Required)
Service Desk: 3 years (Required)
