Job Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field.
1 year in a leadership or supervisory in technical role.- Proficiency in IT service management tools and ticketing systems.
Excellent communication and interpersonal skills.
- Ability to multitask and prioritize in a fast-paced environment.
Strong problem-solving and analytical skills.- Problem-solving skills and attention to detail.
Flexibility to work rotating shifts, including nights and weekends.
Supervise service desk analyst during assigned shifts.
- Provide technical guidance and support to team members.
Handle escalated support requests and ensure timely resolution.- Monitor and maintain service level agreements (SLAs).
Collaborate with other teams to address complex issues and improve processes.
- Conduct regular performance evaluations and provide feedback to team members.
Assist in training new service desk staff.- Maintain documentation related to service desk procedures and troubleshooting steps.
Stay updated on industry trends and best practices in IT service management.
Job Type: Full-time
Pay: Php18,
- 00 - Php25,000.00 per month
Benefits: - Company events
Health insurance Opportunities for promotion
Promotion to permanent employee
Schedule: Overtime
Shift systemSupplemental Pay: Overtime pay
Application Question(s):
- What is your expected salary (required)
Are you okay to work onsite (required)- How soon can you start (required)
Do you have experience working on a banking or financial system (required)
Education:
Experience:
- Lead or Supervisory: 1 year (Required)
* Service Desk: 1 year (Required)
