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Strategic Networks Inc. Recruitment

IT Service Desk- Hybrid (Entry-Jr Level) SHE/HER

Strategic Networks Inc. Recruitment
Early Applicant
  • a day ago
  • Be among the first 50 applicants
Exp: 1-2 Years
Philippines
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Job Description

  • Monitor Tickets using Dashboard
  • Conduct initial checking on Tickets and provides basic troubleshooting
  • Assess and assign tickets to another tower to Support Group
  • Monitorand follow up nearing Breached/ Breached tickets
  • Provide Open ticket reports to MS Teams Group
  • Monitor Viber for Escalations
  • Assist user concern messages or calls via MS Teams and Viber
  • Monitor Timely Deactivation of SAP accounts for resigned employees (request for manual deactivation if not yet deactivated)
  • Create GRC Requests if there are any
  • Cascade Advisory from Regional or Local IT
  • Create PR/PO if there are any requests (Ariba System)
  • Process Invoices if there are any invoices from Vendor (Ariba System)

More Info

Industry:Other

Function:IT

Job Type:Permanent Job

Skills Required

SAP
Grc
Dashboard

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Date Posted: 27/11/2024

Job ID: 101619431

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