Duties and Responsibilities- Responding to customer inquiries and technical issues through phone, email, and chat support
Escalating complaints to the relevant technical support departments for resolution- Providing accurate and timely updates to customers on the status of their technical issues
Answering queries about installation, operation, configuration, customization, and usage of products
- Assisting end users who are having issues with networking, hardware, software, and other computer-related technologies
At least 18 months of experience in Service Desk
- Completed at least 1 year in college
Exceptional customer service skills- Excellent communication skills
Willing to start immediately and work onsite
- Must familiar with different ticketing tools
Job Types: Full-time, Permanent
Pay: Php29,
- 00 - Php33,000.00 per month
Benefits: - Company events
Opportunities for promotion Promotion to permanent employee
Schedule:
Shift system
Supplemental pay types: Performance bonus
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT Service Desk: 1 year (Required)
* Call Center/BPO: 1 year (Required)
