IT Service Desk Analyst

Responsibilities:

• Desktop operating system maintenance, troubleshooting, and diagnosis

Desktop connectivity troubleshooting

• Application installation and support

Printer installation and support

• Client VPN installation and support

O365 Administration Support

• Desktop antimalware administration and resolution

Active Directory user management and troubleshooting

• Qualifications:

Must be amenable to work onsite (BGC, Taguig)

• Must be amenable to work night shift (Eastern Time)

Candidate must have at least 2 years of experience in Service Desk/Help Desk Support

• Knowledge in troubleshooting on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management

Must have good to excellent written/verbal communication skills

• At least 1 year experience in handling global/international clients

• Added Advantage:

MCSA, AZ-900 or Network+, ITIL foundation

• Benefits:

Competitive salary and benefits

• Great work-life balance

HMO Benefits and Free Dependents

• Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development

13th Month pay

• Night Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm 6:00 am, PH Time

Regular Holiday: 200% of Regular Daily Wage Rate

• Special Holiday: 130% of Regular Daily Wage Rate

SSS, PhilHealth, HDMF (Govt. mandated benefits)

• Performance Review Annual

Communications Allowance

• Additional Amenities:

Free Snacks and Unlimited Brewed Coffee everyday

• Subsidized Meal (50% Shouldered by Company)

Sleeping Quarters

• About Us:

IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, Cyber Security and Business Continuity services.

Job Type: Full-time

Pay: Php30,

• 00 - Php42,000.00 per month
  
  Benefits:
• Additional leave

Company car

• Company events

Discounted lunch

• Health insurance

Life insurance

• Opportunities for promotion

Paid training
Schedule:

• 8 hour shift

Monday to Friday

• Night shift

Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Required)

Experience:

Service Desk: 2 years (Required)