IT Service Desk Analyst

Deliver Cutting-Edge Support with Global Exposure!

As part of a dynamic global team, take on a role that promises international exposure without the need to leave the comfort of your home country. This is your chance to build a global career in the retail industry, enhance your skill set, and make your mark, all while supporting world-class operations. Enjoy the perfect blend of work-life balance with a hybrid work setup and take advantage of upskilling opportunitiesall while contributing to a company that makes a difference.

In this IT Service Desk Analyst role, you'll be providing Level 1 and 2 service desk support, ensuring seamless IT operations across various time zones, including South Africa. As a vital member of the team, you'll manage customer service calls, handle ticketing, and deliver top-tier tech support. Your responsibilities will also include leading initiatives that drive improvements and taking charge in support situations when necessary.

Job Overview: Support with Style!

Employment type: Full-time

Shift: Shifting

Work setup: Hybrid (Clark), Onsite during day shift hours

Key Responsibilities: Leading the IT Help Race!

• Provide Level 1 and 2 support to resolve service desk tickets and customer calls.
• Deliver exceptional customer service with a strong focus on satisfaction.
• Handle ticket management, ensuring efficient resolution.
• Take on leadership initiatives within the support team.
• Support a global client base, working primarily in the South Africa time zone.
• Rotate shifts as needed to accommodate business requirements.

Qualifications Needed: Tech Know-How in Every Thread!

• 23 years of experience in service desk support (Level 1 and 2).
• Proven experience in call support and ticket management.
• Excellent verbal communication skills to liaise effectively with international teams.
• Some leadership experience or demonstrated leadership initiative preferred.
• Ability to work the required shifts and on-site in Ortigas.

Benefits: Perks Tailored for Tech Enthusiasts!

• Day 1 HMO coverage for peace of mind
• Competitive compensation package to recognize your value
• Hybrid work arrangement for the best of both worlds
• Prime office location in Clark, Pampanga
• Free upskilling through Emapta Academy courses (Want to know more Visit https://bit.ly/EmaptaTrainingCalendar)
• Free access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Emapta Lifestyle perks (Foodpanda pro and more!)
• Unlimited opportunities for employee referral incentives across the organization
• 20 annual leaves, including 5 convertible to cash
• Fun engagement activities to keep morale high
• Mentorship and exposure to global leaders and teams
• Career growth opportunities in a diverse and supportive work environment

About the Client: Fashion Meets Global Impact!

From humble beginnings in 1988 selling denim jackets at a local market in Geelong, Australia, our client has grown into one of Australia's largest global fashion groups. Their mission is to share the Aussie lifestyle with the world while making a positive impact along the way. Their unwavering focus on customer obsession, great value, and high quality continues to drive their success. Be part of a company that not only delivers top fashion trends but also strives to make a meaningful difference in people's lives.

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career. Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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