IT Security Engineer

Position Overview: The Modern Workplace Specialist Engineer - EUC focuses on delivering and managing end-to-end user computing solutions, ensuring a seamless and secure modern workplace experience. The specialist is responsible for the design, implementation, and support of advanced EUC technologies such as Windows 10/11, Microsoft Intune, and other cloud-based solutions to enable mobility, security, and collaboration. This role plays a key part in maintaining productivity tools, resolving technical challenges, and enhancing the overall user experience in a modern work environment.

Key Responsibilities:

1. Design and Implementation:

Architect, design, and deploy EUC solutions using modern workplace tools like Microsoft Endpoint Manager (Intune), Windows Autopilot, Azure AD, Azure Virtual Desktop Infrastructure and other related platforms.

Integrate modern workplace solutions with existing IT infrastructure, ensuring compatibility and optimized performance.

Implement endpoint security controls and policies, ensuring compliance with organizational and industry standards.

2. Management and Maintenance:

Provide ongoing management and optimization of EUC solutions, including patching, updating, and monitoring systems like Windows 10/11, Microsoft Teams, and collaboration tools.

Manage device lifecycle processes (provisioning, de-provisioning, and refresh) using automation and cloud management platforms.

Troubleshoot and resolve issues related to end-user devices, applications, and Azure VDI in a timely manner.

3. Security and Compliance:

Implement security measures like conditional access, multi-factor authentication (MFA), and device encryption (BitLocker).

Ensure compliance with data protection and privacy regulations such as GDPR through effective policy enforcement and monitoring.

Resolve any vulnerabilities of endpoints highlighted in regular security audits and vulnerability assessments of endpoint devices.

4. Collaboration and User Support:

Work closely with IT teams, service desk, and business units to ensure optimal delivery of EUC services.

Provide training and guidance to end-users on the use of modern workplace technologies to enhance productivity and adoption.

Act as an escalation point for complex end-user computing issues and ensure fast and efficient resolution.

5. Innovation and Continuous Improvement:

Stay up to date with the latest developments in modern workplace technologies and practices.

Recommend and implement continuous improvements and enhancements to existing EUC environments to optimize user experience and operational efficiency.

Lead or contribute to IT projects related to workplace transformation, automation, and cloud adoption.