The IT Secretary will be the linchpin of our daily operations, ensuring seamless service delivery by managing tickets, overseeing backups, handling billing, and providing stellar customer service.
Key Responsibilities:
- Ticket Management: Open and track service tickets with precision
- Backup Monitoring: Start each day with a thorough check of our backup systems
- Financial Handling: Manage billing processes using QuickBooks tools
- Customer Interaction: Answer phones and establish remote sessions, offering friendly and efficient assistance
- Software Proficiency: Utilize N-able MSP Manager for streamlined service operations
Qualifications:
- Eagerness to learn and adapt in a fast-paced environment
- Strong organizational and multitasking skills
- Excellent communication and customer service abilities
- Familiarity with QuickBooks and N-able MSP Manager is a plus
- A proactive approach to problem-solving and a team-player mindset
Should you be interested, feel free to submit your application through [Confidential Information].
You can also send a message me on skype live:.cid.b6817c269e73f7a1 for easier communication.
Powered by JazzHR
PDb5Hck60x
