We at Acxelsus are on a mission to showcase exceptional Filipino talent abroad. Our aim is to establish a dynamic and talented team that will deliver high-impact yet cost-effective services to our roster of international clients. More than educational credentials and professional experience, we place high value on passion, dedication, loyalty and willingness to grow. We live by our core values - the R.I.G.H.T. way - and you will be working with reliable, goal-oriented and happy people who highly value integrity and teamwork.
About the job
As an IT Administrator, you will assist in the day-to-day configuration, support, maintenance, and improvement of our Salesforce platform. You will work closely with our sales, marketing, and customer service teams to ensure that Salesforce meets the evolving needs of the business.
What you'll do
- Assist in the daily administration and support of Salesforce, including managing user setup, profiles, and roles.
- Perform routine maintenance tasks such as data integrity and database cleanup.
- Develop and maintain reports and dashboards to provide actionable insights.
- Upload monthly revenue results and ensure data accuracy.
- Assist with Pardot marketing campaigns and automation, including email templates, landing pages, and lead scoring.
- Provide end-user training and support to increase user adoption and proficiency. Troubleshoot and resolve user issues promptly.
- Maintain documentation of Salesforce processes, policies, and configurations.
- Stay current with Salesforce updates and best practices.
- Other related tasks as required.
What you'll bring
- At least 3-5 years of experience as an IT Support.
- Salesforce Administrator experience is preferred but not required.
- Knowledge with cloud-based environments (O365/Azure and Salesforce) is required.
- Excellent verbal and written English communication skills.
- In-depth knowledge in managing Windows Devices (Mac OS experience is a plus).
- Knowledgeable with software installation and troubleshooting.
- Basic knowledge in network configuration.
- Ability to resolve issues in a timely manner; Problem-solving capability, critical thinking and resourcefulness.
- Salesforce Administrator certification (ADM 201) preferred or willingness to obtain within the first 6 months.
- Basic understanding of Salesforce platform, including standard objects, fields, workflows, and reports.
- Experience with data uploads and management in Salesforce.
- Familiarity with creating and maintaining dashboards and reports.
- Understanding of Pardot and its integration with Salesforce for marketing automation.
- Eagerness to learn and develop new skills in Salesforce administration.
- Willing to work on-site: Ortigas, Pasig City
What We Offer
Here at Acxelsus, our people come first. We offer total compensation to ensure our team experience overall wellness and has the financial resources and support they need.
- Market competitive salary
- Allowances
- Health & group life Insurance
- Fixed weekends off; Dayshift schedule
- Opportunity for Hybrid Setup
- Semi-flexible dayshift schedule
- Paid time off
- Learning & development
- Employee recognition
- Work-life balance
- Diverse and positive work environment
Ready to experience the #AcxelsusAdvantage Join our team today!
