Do you thrive on solving complex technical problems and providing exceptional customer service Are you passionate about technology and have a knack for explaining it in plain English If so, then we want you on our team!
About the Role:
We are seeking a driven and experienced IT professional to join our growing IT Plus team as a Level 2-3 Customer Support Specialist. In this role, you will be responsible for providing remote technical support to our customers, troubleshooting a wide range of IT issues, and ensuring their satisfaction.
Responsibilities:
- Provide remote technical support to customers via phone, email, and chat
- Troubleshoot complex IT problems, including those related to servers, firewalls (SonicWall), QuickBooks, and network connectivity
- Document technical issues and resolutions
- Escalate unresolved issues to Level 3 support when necessary
- Maintain a deep understanding of relevant technologies and stay up-to-date on industry best practices
- Deliver exceptional customer service, fostering positive relationships and exceeding expectations
Qualifications:
- 2+ years of experience in a Level 2-3 IT support role
- Experience with server setup and management (remote preferred)
- Strong understanding of firewalls, including SonicWall
- Proven experience troubleshooting network connectivity issues
- Working knowledge of QuickBooks
- Excellent written and verbal communication skills in English
- Strong problem-solving and analytical skills
- Excellent customer service skills
Benefits:
- Competitive salary and benefits package
- Opportunity to work with a talented and experienced team
- Dynamic and fast-paced work environment
- Chances for professional growth and development
To Apply:
Salary: 700 USD per month
Please submit your resume and cover letter, highlighting your relevant skills and experience.
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