The IT Operations Supervisor oversees daily IT operations to ensure systems, networks, and infrastructure function efficiently and securely. This role involves managing IT support teams, monitoring system performance, maintaining compliance with organizational policies, and ensuring timely resolution of technical issues.
The ideal candidate is a hands-on leader with strong technical expertise and exceptional problem-solving skills, capable of driving operational excellence.
Responsibilities:
- Supervise IT operations, including server management, network infrastructure, and application support.
- Ensure availability, reliability, and optimal performance of IT systems and services.
- Develop and enforce standard operating procedures and best practices.
- Manage a team of IT support staff and technicians, providing guidance, mentoring, and performance evaluations.
- Coordinate schedules and assignments to ensure 24/7 system availability and support.
- Organize and lead regular team meetings to address challenges and align goals.
- Monitor ticketing systems to ensure issues are addressed promptly.
- Troubleshoot and resolve high-priority technical problems.
- Escalate complex issues to senior IT staff or external vendors as needed.
- Plan and oversee regular system maintenance, updates, and backups.
- Collaborate with other IT teams to implement new technologies and upgrades.
- Conduct risk assessments to minimize downtime during changes.
- Enforce IT security policies and protocols, ensuring data integrity and protection.
- Monitor and mitigate cybersecurity risks.
- Ensure compliance with relevant regulations and organizational standards.
- Prepare reports on system performance, incidents, and resolutions.
- Maintain accurate documentation for configurations, procedures, and inventory.
- Provide recommendations for system improvements and cost-saving initiatives.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 5 years of experience in IT operations, with at least 2 years in a supervisory role.
- Strong knowledge of IT systems, networking, and infrastructure.
- Experience with IT service management (ITSM) tools and frameworks like ITIL.
- Proficiency in managing Windows/Linux servers, databases, and cloud technologies.
- Excellent problem-solving and decision-making skills.
- Strong communication and leadership abilities.
- Familiarity with cybersecurity principles and practices.
