This is Direct hire - Permanent role to our client
- Willing to Travel oversee company offices in Ortigas, Antipolo, and Tarlac (In Tarlac: Accommodation will be provided. Transportation will be provided)
Specific position: IT Manager
- Graduate of Bachelor's Degree
Willing to work on any shift assigned/Shifting schedule
weekends and holidays
if assigned Amenable to work
100% onsite in Ortigas, Pasig- Flexible to be on call (247).
At least
8-12 Years in managing BPO/IT Industry- Willing to Travel oversee company offices in Ortigas, Antipolo, and Tarlac (In Tarlac: Accommodation will be provided. Transportation will be provided)
CCNA/ ITIL/MCSE certification preferred.- Experience in Data Center,
A
ctive Directory, Win Server, IIS, SQL, and Web services in a high availability environment,
Patch Management, Virtualisation and Server level troubleshooting etc.
Understanding of LAN (Layer 2), WAN (Layer 3) networking protocols and technologies including switching, routing and security
Working knowledge of MPLS, Internet Lease Lines, SIP Trunks, ISDN PRIs- Good experience and knowledge of Telephony protocols, Call Center, interfaces, T1, E1, PRI, SIP Trunk, MPLS and VoIP.
Strong knowledge in IP troubleshooting skills including TCP/IP, NAT, DHCP, DNS WAN/LAN
At least 5 years of leadership and people management skills ( Current role must be a managerial level)
Experience troubleshooting and diagnosing daily issues- Ability to manage and lead a team
Strong written and verbal English communication skills an technology skills.
DUTIES:
Supervising 24x7 Site shift operations and personnel
Responsible for managing outages, SLA, uptime, service availability, root cause analysis.
Leading project planning sessions
Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
Support infrastructure activities and assist with problem resolution.
Coordinate with various departments to work together according to business process requirement.
Monitor all IT systems and related instruments to enhance project growth
Job Types: Full-time, Permanent
Pay: Php80,- 00 - Php130,000.00 per month
Schedule: - Afternoon shift
Day shift
Late shift Rotational shift
Application Question(s):
- Are you willing to work on any shift assigned and shifting schedule
Are you willing to work on Weekends and Holidays if assigned and be on call to support your team (24x7)- How long is your total working experience in BPO Industries SPECIFY which BPO companies
How long is your total working experience as an IT Manager (IT Manager only please)
- Are you willing to work 100% on-site & Travel in Ortigas, Pasig, Antipolo (Rizal) and Tarlac
How long is your total hands-on working experience in managing ISO 27000 compliance- How long is your total hands-on working experience in LAN (Layer 2), WAN (Layer 3) networking administration and protocols and technologies including switching, routing and security SPECIFY
How long is your total hands-on working experience in TROUBLESHOOTING Technical issues and ITIL process
- How long is your total Hands-on experience PROJECT MANAGEMENT
SPECIFY if you have hands-on experience in the following: Data Center, Active Directory, Win Server, IIS, SQL, and Web services in a high availability environment, Patch Management, Virtualization and Server level troubleshooting , MPLS, Internet Lease Lines, SIP Trunks, ISDN PRIs- Do you have hands-on IP Troubleshooting including TCP/IP, NAT, DHCP, DNS WAN/LAN
How long is your total hands-on working experience in managing TELEPHONY and its protocols, Call Center, interfaces, T1, E1, PRI, SIP Trunk, MPLS and VoIP SPECIFY
- How much is your expected Salary Php- basic pay/Month
Education:
* Bachelor's (Preferred)
