IT Internship

Overview:

We are looking for a proactive and detail-oriented IT Intern to join our technology team. As an intern, you will gain valuable experience working with application management, issue resolution, and client coordination. This role offers a great opportunity to develop your technical skills and understanding of IT processes in a supportive and dynamic environment.

• Duties and Responsibilities:

Application Support: Serve as a key contact for external application queries and incidents. Assist in troubleshooting and resolving technical issues related to our product applications.

• Issue Management: Facilitate status meetings to address and manage issues. Maintain status reports, issue and action logs, and other documentation to track progress and resolution.

Subject Matter Expertise: Act as a Subject Matter Expert (SME) for all product applications. Develop a thorough understanding of the applications to provide accurate support and guidance.

Coordination: Collaborate with internal teams and external clients to ensure smooth communication and issue resolution. Work closely with the Marketing department on product releases and updates.Training Support: Assist in training initiatives by helping to develop and deliver application-specific training to business enterprise trainers. Ensure that training aligns with established processes and procedures.

• Technical Recommendations: Investigate system issues and provide recommendations for improvements or resolutions based on your findings.

Escalation Management: Support the escalation process by endorsing resolutions to more complex issues and coordinating with technical support teams as needed.

Deployment Support: Assist in scheduling and coordinating with external or third-party tech support groups for system deployments and updates.Additional Duties: Perform other IT-related tasks and projects as assigned by the Supervisor, contributing to the overall success of the team.

Requirements

• Student in Computer Engineering, Computer Science, Information Technology, Engineering, or a related field.

Memorandum of agreement from school

• Endorsement letter from school

Job Type: Full-time

Benefits:

• Staff meals provided

Schedule:

• 10 hour shift

Day shift

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Location:

* Quezon City (Preferred)