Serve as the first point of contact for customers seeking technical assistance over the phone or email- Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
- Assign the technician based on the category of support request
Record events and problems and their resolution in ticketing tool- Follow-up and update customer status of the tickets and information
- You have degree in Computer Science/Engineering, IT or any related field
Your growth mindset- Your good analytical skills
Your collaborative skills
- Your ability to communicate and connect with your team
- Summary of role requirements:
- Looking for candidates available to work on weekdays at Alabang
No experience required for this role
- Working rights required for this role
IT intern should be knowledgeable at php, backend, SQL, and Interface design
Job Type: OJT (On the job training)
Benefits:
Schedule:
Ability to commute/relocate:
- Alabang: Reliably commute or planning to relocate before starting work (Required)
Job Type: OJT (On the job training)
Schedule:
Ability to commute/relocate:
Alabang: Reliably commute or planning to relocate before starting work (Required)
