Job Description

IT Infrastructure & Helpdesk Manager

Overview:

The role of IT Infrastructure & Helpdesk Manager involves providing leadership to the IT Department's Support and Development Team, overseeing IT helpdesk, network infrastructure, telephony services, system development, and security. This position reports to the Country Manager and will include managing projects, interacting with vendors and clients, and driving operational performance.

Work Set Up:

100% Onsite, BGC Office, AU Shift - 6am or 7am start time

Responsibilities:

• Addressing local IT helpdesk requirements efficiently and in a service-oriented manner
• Providing recommendations and proposals to Executive Management regarding future IT structure
• Interacting and negotiating with vendors for products and services
• Maintaining and improving system/network infrastructure, telephony services, and in-house developed systems
• Managing project leadership for system development projects

Qualifications:

• Minimum 4 years of experience in a similar management-level role within a similarly sized BPO
• Detailed understanding of networking, LAN/WLAN/WAN, router, switch, firewall, DNS, VLAN, internet protocol, and more
• Ability to manage projects and meet deliverables on time
• Previous exposure to ISO 27001 and strong system administration skills
• Strong English-language skills and customer service experience