RESPONSIBILITIES
- Responsible for overall system and infrastructure availability and develop a resilient infrastructure to reduce failures.
Develop infrastructure design and costing for business and IT initiatives and provide subject matter expertise for technology and standards development.- Identify trends and opportunities to enhance business performance.
Provide 24x7 support and consult of IT Operations. Resolve or drive the resolution of technical issues and ensuring all best practices are applied.
- Provide ITIL disciplines primarily on Change Management and timely and accurate reporting.
Service contract negotiation- Provide Workstation, Server, Database, Virtual Machine and DC Facilities administration and improvements.
Provide Cisco & HP Switches, Firewall and Router administration and improvements.
- Work with the IT team to establish standards and best practices for managing internal infrastructure, including servers, network, access rights, security, workstations, and internal applications.
Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.- Monitor and evaluate the efficiency and effectiveness of infrastructure and business critical processes/systems.
Maintain and constantly improve server and network performance, reliability and security in line with the best practice. Execution of DR tests.
- Manage Third party vendor resources.
Manage HW and SW upgrades/downgrades.- Conduct Capacity analysis, planning and reporting.
Desired certifications: ITIL, Microsoft, VMWare, Linux, Cisco, HP- A bachelor's degree in engineering or any IT Related Courses
In depth ITIL Knowledge
- At least 3-5 years experience of managing a similarly sized team.
At least 5-7 years of appropriate experience supporting IT infrastructure and service delivery preferably with a medium size organization.- Knowledge and experience in the following are desired: ITIL Foundation, Workstation, Windows and Linux Servers, VMWare, Virtualization, SAP, Network, Access and Monitoring Tools.
Hands-on technical experience with server hardware including virtualization, Linux, Windows, and related Microsoft technologies including IIS Administration, Firewall, Network, ISP, Telephony etc.
- Cyber Security and Controls, IT audit, or equivalent experience.
Experience architecting and managing IT Infrastructure environment.- A thorough and analytical approach with the ability to pre-empt potential problems.
Strong customer orientated approach with a delivery bias.
- Experience of working with third party service providers.
* Able to manage distributed teams.
- Good interpersonal and multi-tasking skills.
Job Type: Full-time
