Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone, chat, or email.
Resolving problems with networks and other computer systems- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Diagnosing system errors and other issues
- Following up with customers to ensure full resolution of issues
Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods- Running reports to analyze common complaints and problems
Installing or changing software to fix issues
- Remotely accessing hardware or software for clients to make changes and fix problems
Direct unresolved issues to the next level of support personnel- Record events and problems and their resolution in logs
Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Monitor and respond quickly to incoming requests relate to IT issues.- Maintain all IT systems and act as support if any system goes down.
Assist with onboarding of new users. Keep inventory of all equipment, software, and license users
Candidate must possess at least a Bachelor's/College Degree in Information Technology/Computer Science or any Equivalent Degree
- Proven experience as a help desk technician or other customer support role.
Strong computer skills and ability to troubleshoot and diagnose IT problems.- Experience with network repairs and analysis.
Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
- Excellent written and verbal English proficiency based on the required support.
Has analytical troubleshooting skills.- Basic knowledge in troubleshooting network, computers, printers, etc.
Knowledge in Basic Network troubleshooting
Job Type: Full-time
Schedule:
Ability to commute/relocate:
- Pasig City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- How much is your expected salary
Education:
Experience:
* Customer support: 1 year (Required)
