IT Helpdesk

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create client value that will help preserve the company's reputation and business.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email

Perform remote troubleshooting through diagnostic techniques and pertinent questions

• Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

• Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

• Record events and problems and their resolution in logs

Follow-up and update customer status and information

• Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

Requirements and skills

• Proven experience as a

help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control

• Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and resolve basic technical issues

• Proficiency in English

Excellent communication skills

• Customer-oriented and cool-tempered

BSc/BA in IT, Computer Science or relevant field

Job Type: Full-time

Pay: From Php

• 00 per day
  
  Benefits:
• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Overtime
Supplemental pay types:

• 13th month salary

Overtime pay

Ability to commute/relocate:

• Marikina City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• it helpdesk: 1 year (Preferred)

Willingness to travel:

* 75% (Preferred)