Swak BPO Corp.
is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we are seeking to hire an IT Helpdesk Technician II
to join our growing company.
Serve as the first point of contact for customers seeking technical assistance over the phone or email- Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel- Provide accurate information on IT products or services
Record events and problems and their resolution in logs
- Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team- Identify and suggest possible improvements on procedures
Strong multi-level interpersonal communication skills, and the ability to work cross-departmentally to accomplish critical objectives
- Working knowledge of security concepts and applications
Ability to multi-task, prioritize and manage time effectively on both ticket/task-based and project-based activities- Self-motivated, goal-oriented, and a team player
Has a minimum of 2 years experience as a helpdesk technician or other customer support role- Tech-savvy with working knowledge of office automation products, databases and remote control
Good understanding of computer systems, devices and other tech products
- Ability to diagnose and resolve technical issues
Has excellent communication skills- Has customer-oriented skills
Has degree in IT or any related field
- Why work with Swak BPO Corp.
Opportunity to work with international teams and companies
- Opportunity in promotions and salary increases
A company that provides HMO; upon reaching your second year with the company, you will get one (1) free dependent at no additional cost- Free meals prepared and provided by the company to promote a healthy lifestyle
Free shuttle services provided around Angeles City and nearby areas
- A recreational facility that provides comfort and entertainment for employees to unwind
This is going to be an on-site work. Our offices are located in Clark Freeport Zone, Angeles City, Pampanga. Apply now!
Job Types: Full-time, Permanent
Benefits: Company events
Health insurance- Opportunities for promotion
Paid training
Promotion to permanent employee Transportation service provided
Schedule:
Monday to Friday Rotational shift
Supplemental Pay:
Overtime pay
Performance bonus
