About the job
- Responsibilities include (but not limited to):
- Provide first-level support:
Respond to and resolve incoming support request tickets from end-users for
various issues, and especially related to Office 365 applications, including Outlook,
Word, Excel, Teams, SharePoint, and other associated tools.
- 2. Troubleshoot and diagnose:
Identify and troubleshoot technical issues with O365, ensuring timely and
accurate resolution.
Collaborate with users to gather necessary information for issue analysis and
resolution.
Conduct training sessions for end-users on O365 applications to enhance their
proficiency and productivity.
Create user-friendly documentation and guides to empower users with self-help
resources.
- 4. Configuration and Maintenance:
Assist in the setup, configuration, and maintenance of O365 accounts and
services.
Monitor and manage user access, permissions, and security settings within the
O365 environment.
- 5. Collaborate with IT Teams:
Work closely with other IT teams to escalate and sresolve complex technical issues
that require higher-level expertise.
Participate in cross-functional projects to implement and enhance O365 services.
Maintain detailed records of support requests, resolutions, and configurations.
Contribute to the development and updating of knowledge base articles for
common O365 issues.
- 7. Stay Current with Technology:
Keep abreast of the latest developments and updates with the O365 system.
Proactively share insights and recommendations for improvements in Office 365
usage and administration.
- Applicants must possess:*
Associate or Bachelor's degree or higher in computer science, information management
or related discipline and/or field or equivalent experience.
Demonstrate strong knowledge and proficiency of Office 365 Management, Enterprise
Mobility & Security services including Azure Active Directory, Intune and Mobile Device
Management (MDM), Azure Information Protection (AIP), Exchange Online, Defender ATP
& Data Loss Protection (DLP).
Any relevant Microsoft cloud security certifications MS 101 (Microsoft Mobility and
Security), AZ 500 (Microsoft Azure Security Technologies), MS 500 (Microsoft 365
Security Administration) required.
Excellent oral and written communication skills and have experience and comfortable
speaking with clients on a regular basis providing customer service. This role will be
customer-focused with a commitment to delivering high-quality support services.
PowerShell scripting skills desired.
Excellent command of English, both written and verbal communication.
Job Type: Full-time
Expected Start Date: 08/01/2024
