Genesys applications and systems support/administration in a multi-cultured environment
Resolution of Genesys production platform incidents
Day-to-day cooperation with various internal departments (development, analysts, testers, other infrastructure teams)
Handle service requests and incident tickets
Assist Genesys engineer in configuration and development
Assist Genesys engineer in handling service requests and incidents
What You Should Have Need to Have Areas Industry Experience
Bachelor's degree in Computer Science, Information Technology, Engineering (Computer/Telecommunications) or any related course
Minimum 1-3 years experience
Technical Skills
Knowledge and experience with Genesys contact center solution and framework (PureEngage, Routing, Reporting, Outbound and Inbound, Interaction Designer, Workspace Desktop Edition, and Genesys Voice Platform, E-Services etc,)
Working experience in call recording solutions such as Genesys Interaction Recording (GIR) and SpeechMiner
