Strategic Planning: Develop and implement an IT strategy aligned with the company's goals and objectives, identifying technology solutions to enhance efficiency, productivity, and customer experience.
Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, and telecommunications systems, ensuring reliability, security, and scalability.
Software Development: Collaborate with internal teams and external vendors to develop and customize software applications tailored to the company's needs, including point-of-sale systems, inventory management, and online ordering platforms.
Data Management: Establish data governance policies and procedures to ensure the integrity, security, and privacy of company data, overseeing data backup and recovery processes.
Cybersecurity: Implement and maintain robust cybersecurity measures to protect against internal and external threats, including malware, phishing, and data breaches, conducting regular security audits and risk assessments.
IT Support: Provide technical support and troubleshooting assistance to end-users, resolving hardware, software, and network issues in a timely manner to minimize disruptions to business operations.
Vendor Management: Evaluate and select technology vendors and service providers, negotiating contracts and service level agreements to ensure cost-effectiveness and quality of service.
Budgeting and Cost Management: Develop and manage the IT budget, tracking expenses and forecasting future technology investments, optimizing resources to achieve business objectives.
Team Leadership: Lead and mentor the IT team, fostering a culture of collaboration, innovation, and continuous learning, and providing guidance and support to achieve departmental goals.
Qualifications:
Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree or professional certifications (e.g., CISSP, PMP) is preferred but not required.
Experience: Minimum of 7 years of experience in IT management roles, with a proven track record of leadership and successful implementation of technology solutions. Experience in the retail or food industry is a plus.
Technical Skills: Proficiency in IT infrastructure management, network administration, cybersecurity, and software development methodologies. Experience with point-of-sale systems, ERP systems, and e-commerce platforms is desirable.
Strategic Thinking: Strong strategic planning and problem-solving skills, with the ability to analyze complex issues, evaluate alternatives, and develop innovative solutions to drive business growth.
Communication: Excellent communication and interpersonal skills, with the ability to effectively convey technical concepts to non-technical stakeholders and build strong relationships with internal teams and external partners.
Leadership: Proven leadership and team management skills, with the ability to inspire and motivate a diverse team, foster collaboration, and drive results in a dynamic and fast-paced environment.
Adaptability: Ability to adapt to changing business needs and technological advancements, staying updated on emerging trends and best practices in IT management and innovation.
Business Acumen: Strong business acumen with an understanding of the bakery industry and market trends, and the ability to align technology initiatives with business objectives to drive competitive advantage.
