IT Desktop Support- Onsite(Night shift)

A Service Desk Analyst is a skilled technician who can act as the first point of contact for their end users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.

Responsibilities

• Technical Support/Service helpdesk/IT Helpdesk experience with the US, EMEA, and Australia clients/Customers
• Desktop operating system maintenance, troubleshooting, and diagnosis in domain environment.
• Desktop network connectivity troubleshooting.
• Win10 Application installation and support. Office applications
• Knowledge and Understanding of Active Directory
• Microsoft 365 Apps Installation, Configuration and Troubleshooting

Qualifications

• Must be amenable to work onsite (BGC, Taguig)
• Must be amenable to work night shift (8pm-5am Manila Time)
• Candidate must have at least 2 years of experience in Service Desk/Help Desk Support
• Knowledge in troubleshooting on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
• Must have good to excellent written/verbal communication skills
• At least 1 year experience in handling global/international clients

Benefits:

13th Month pay

Night Shift Differential: 10% of Regular Hourly Rate - For each hour work performed between 10:00 pm 6:00 am, PH Time

Regular Holiday: 200% of Regular Daily Wage Rate Special Holiday: 130% of Regular Daily Wage Rate

SSS, Phil health, HDMF (Govt mandated benefits)

Performance Review Annual

HMO on Day 1

Life Insurance Benefit

Pet Insurance Benefit

Discounted Meals

Car Shuttle