Responsible for information technology that enables the cards business applications of the Company (i.e., fleet care and e-fuel systems)
Handle techno-functional role with equal emphasis on understanding technical matters and functional aspects of the scope assigned
Responsible for the design, development, operations and maintenance for the fleet system, e-fuel system and other cards business systems
Understand the cards business offerings of Petron to the market and its relevance and contribution to Petron's overall business
Understand stakeholders of the system (i.e., dealers, customers, Petron, government agencies)
Customer service and customer centricity mindset is a must
Serve as both a service provider and an advisor to the business
Recognize how to balance this with cost, value, governance, security and compliance considerations
Supervise and coordinate work with various vendor/s or staff augmentation resources
Job Description
Gains a deep understanding of fleet, e-Fuel systems and related cards business applications in the market - including their capabilities, strengths and weaknesses, as well as the associated vendor landscape
Understand the cards business priorities with respect to overall Petron business objectives. Understand the objectives, strategies, business processes and organizational structure related to cards business group and retail sales
Understands how customers experience cards business systems at the service stations
Formulates a point of view on the suite of solutions ideal to be applied given his/her understanding of the current state and leading practices
Communicates IT's point of view to the business on issues, challenges and opportunities related to the business system/s in scope
Coordinates with the business side representatives to regularly align the IT roadmap for the system/s assigned to the division/department's directions and priorities
Translates the prioritized roadmap into a service design (combination of IT Projects, Program Changes, Service Requests and Incident Requests)
Works with the business to recommend metrics and SLAs that need to be achieved
Regularly reviews the suite of applications under his/her span of responsibility and proposes ways to improve the services to Petron business, its dealers and customers
Understands the functional and technical features of the business application/s in scope
Accountable for timely and quality delivery of service requests and incident requests in accordance with SLAs and quality expectations
Manages IT service delivery to end customers (i.e., motorists), dealers and business counterparts
For system incidents, applies structured problem solving techniques (issue isolation, root cause identification) to methodically resolve issues.Fosters a continuous improvement approach in identifying longer term solutions for recurring incidents
Oversees the timely and quality delivery of system change requests (i.e., system enhancements, modifications, new functionalities) and implementation projects related to the systems in scope
Applies rigorous project management and systems development lifecycle (SDLC) principles in executing IT projects and system changes, thereby minimizing risks and system incidents
Coordinates closely with IT security professionals to design well controlled and secure IT systems
Ensures compliance with IT policies. Addresses application layer IT security vulnerabilities and remediates internal control weaknesses
Applies sound system quality, testing and validation strategies to minimize defects and issues in the system
Understands and applies controlled IT processes
Identifies and suggests resourcing needs (staff augmentation, managed services, vendors) required to deliver business systems services
Manages bills, prepares and reviews contracts related to applicable vendor/s in a timely and quality manner
Builds relationships with counterparts in the business
Oversees staff augmentation and vendor - driving results, managing their delivery, resource management
Provides timely, clear and accurate reporting of status, progress and issues
Manage multiple tasks, prioritize responsibilities, and maintain an organized way of executing roles and responsibilities
Performs other related jobs and special projects that may be assigned by the Retail Systems Solution Manager
Qualifications
Must have a Bachelor's Degree in Information Technology, Computer Engineering or related program
Must have 2-5 years of experience in similar role or field
