Job Title: Systems and Integration Officer
Unit / Section: SYSTEMS AND INTEGRATION
Department: SHARED SERVICES
Division: DIGITAL BANKING DIVISION (PLATFORM 11)
Group: ENTERPRISE SERVICES SECTOR
Reports to: SHARED SERVICES HEAD
Job Summary
- The Systems and Integration Officer identifies and document detailed requirements for integration, development, and enhancement of application systems.
- Participates in definition, design, testing, training, implementation, and support of system requirements while clarifying ambiguities and firming up concepts where necessary.
- Works closely with service design teams to understand and document current and proposed business process and business objectives.
- Prepares requirements documentation such as but not limited to i.e., user manuals, detailed user stories, functional requirements document and compliance/audit notices that will be comprehensible to both the business people, technical delivery and support people.
- Assists the Product Owner and the Scrum team/s in planning, organizing and conducting User Acceptance Testing (UAT).
Specific Duties & Responsibilities:
Requirements Definition and Functional Specification
- Works with Product Owners and Designers to understand the customer problem, scope and objectives of the project.
- Acts as a liaison between P11, ITG and Business Units; schedules and facilitates tech and functional alignments.
- Writes User Stories related to front and backend systems requirements (end to end).
- Creates and maintains documentation that captures the system requirements and ensure all related counterparts signoff and approve its contents.
- Prepares documentation of requested development, changes and enhancements.
- Participates in agile scrum activities of project teams where involved in.
- Performs other duties as may be assigned from time to time.
- Serve as change agent by introducing best practices to P11 to enterprise
Impact Analysis
- Understands the purpose of product features and functionalities and determine what bank systems and variables can aid and/or hinder its development.
- Engages with ITG/Business Units counterparts to ensure that the corresponding system owners are notified and consulted.
- Identifies the necessary change requests and/or system enhancements that will enable the product functionalities and establish operational alignment.
User Acceptance Testing, Operational Readiness and Pre-implementation Support
- Performs pre-UAT activities.
- Plans and schedules UAT with users.
- Monitors the performance of the UAT and provides assistance where necessary.
- Prepares UAT status report.
- Performs initial evaluation of all issues and errors raised by users and escalated all valid issues / errors with the Product Owner and developers.
- Coordinates with the Project Manager for any risks and/or issues that will delay the UAT schedule.
- Prepares system/functionality documentation where necessary.
- Engages with internal bank partners for consultation and sign-off for proposed solutions.
Implementation Support
- Informs and supports all concerned parties of the implementation and use of new systems and functionalities.
- Assists in troubleshooting of production issues.
Practice management and governance
- Ensures that our practice related to Systems and Integration roles and responsibilities adheres to IT Governance framework and other relevant regulatory and compliance requirements
- Works with Domain leads and Business Systems in establishing and improving our Systems and Integration practices, particularly in requirements gathering, software development, work management, and related bank process integration
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Qualifications
- Bachelor's Degree Holder
- Minimum of 5 years as Business Systems Analyst
- Strong analytical/problem solving experience to deal with complex business problems and suggest solutions.
- Understand global and future technology landscape, uses technology extensively in work. Able to perceive technology impacts and problems before they happen.
- Extensive experience creating business process diagrams and data flow diagrams using a structured systems analysis methodology
- Experience on a variety of technology platforms (client-server, mainframe, web), development methodologies (waterfall, iterative, agile, scrum)
- Experience writing detailed business requirements and business proposals
- Experience in Banking systems/applications (preferred but not required)
- A self-starter who takes initiative, can work without supervision and begin projects independently, embrace challenges, sets high standards, focuses on successful outcomes and promotes teamwork.
- A fast learner that can come up with several solutions to solve a problem and will analyze to quickly to determine the best course of action.
