I. Job Purpose:This position provides solutions to problems reported by users and acts as a single point of contact between the users and the different teams under the Information Systems Department.
Accountable for quick resolution of issue tickets assigned.
Accountable in providing feedback to the ISD Manager for Implementation & Support regarding frequent and/or critical system failures.
Professionally handle incoming requests/inquiries from internal and external customers.
Ensure that issues are resolved promptly and thoroughly as per service level agreements.
Educate the customer when applicable to prevent the need for future contacts and document transactions.
Provide quality service and support in a variety of areas: sales order processing, returns, inventory management, and master files setup.
Handles issues in the best interest of both customer and company.
Job Types: Full-time, Permanent
Pay: From Php17,
- 00 per month
Benefits: - Additional leave
Company events Life insurance
- Opportunities for promotion
Promotion to permanent employee
Schedule:Supplemental pay types:
Education:
Experience:- Programming: 2 years (Preferred)
Network Support: 3 years (Preferred)
