The Company
Dexcom Corporation (NASDAQ DXCM; Market Cap $
- 3B) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.
We are driven by nearly 10,000 ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.
Meet the team:
We are seeking a skilled and proactive IT Major Incident Manager to play a pivotal role in ensuring the effective resolution of IT incidents and minimizing their impact on our organization. The successful candidate will lead incident response efforts, coordinate with various IT teams, and implement measures to prevent future incidents.
Where you come in:
Incident Response Leadership:
You will lead the end-to-end incident response process, ensuring timely and efficient resolution of IT Major incidents.
You will act as the primary point of contact during Major incidents, providing clear communication and updates to stakeholders.
Coordination and Collaboration:
You will collaborate with cross-functional IT teams to identify, assess, and prioritize incidents based on their impact and urgency.
You will coordinate resources and activities to resolve incidents promptly.
Root Cause Analysis:
You will conduct thorough root cause analyses for major incidents to identify underlying issues and implement preventive measures.
Documentation:
You will maintain detailed documentation of incidents, responses, and resolutions for post-incident analysis and reporting.
Continuous Improvement:
You will implement improvements to incident response processes based on lessons learned and industry best practices.
You will proactively identify and address potential areas of vulnerability to prevent future incidents.
Communication and Reporting:
You will communicate effectively with stakeholders, providing regular updates on incident status, resolution efforts, and preventive measures.
You will prepare and present incident reports to management, highlighting key findings and recommendations.
You will provide accurate and grammatically correct communications both to IT and Business users, ensuring content and detail are correct and can be understood.
Training and Awareness:
You will develop and deliver training programs to enhance incident response capabilities across the IT organization.
You will foster a culture of incident awareness and responsiveness.
What makes you successful:
You are ITIL certified.
You have at least 2 years leading as a Major Incident Manager in a similar global environment.
You hold a bachelor's degree in a relevant field.
You have proven experience in IT Major Incident management, including leading response efforts and conducting root cause analyses.
You possess strong analytical and problem-solving skills.
You demonstrate excellent communication and interpersonal skills.
You have the ability to work well under pressure and manage multiple incidents simultaneously.
You are familiar with IT service management (ITSM) tools and incident tracking systems.
You have knowledge of industry standards and best practices related to Major incident management
What you'll get:
A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
A full and comprehensive benefits program.
Growth opportunities on a global scale.
Access to career development through in-house learning programs and/or qualified tuition reimbursement.
An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
#LI-Hybrid
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
