Position Summary:The Front Office Intern/Trainee will work closely with our front desk team to gain valuable experience in hotel operations and guest services. This position offers hands-on training and opportunities for professional growth in a dynamic hospitality environment.
Greet guests in a friendly and professional manner, providing exceptional customer service at all times.
- Assist with check-in and check-out procedures, including processing reservations and payments accurately.
Respond to guest inquiries and requests promptly and effectively, ensuring guest satisfaction.- Learn and operate hotel management software and other front office systems efficiently.
Assist in maintaining cleanliness and organization at the front desk area.
- Collaborate with other departments to ensure seamless communication and guest experiences.
Handle guest feedback and complaints with tact and diplomacy, escalating issues as necessary.- Assist with administrative tasks, such as filing, photocopying, and data entry.
Currently enrolled in or recently graduated from a hospitality management program or related field.- Strong communication and interpersonal skills, with a positive attitude and customer-oriented approach.
Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and accuracy in handling reservations and guest information.
Basic knowledge of hotel operations and front office procedures (preferred but not required).- Proficiency in Microsoft Office suite and familiarity with hotel management software (preferred but not required).
Flexibility to work varying shifts, including evenings, weekends, and holidays.
- Proficiency in a second language (preferred but not required).
Practical training and mentorship from experienced hospitality professionals.
- Exposure to various aspects of hotel operations, including front office, reservations, and guest services.
Opportunity to develop valuable skills and enhance your resume in a renowned hospitality setting.- Competitive stipend/salary based on experience.
Potential for career advancement within the company.
This position is eligible for sponsorship through the J1 Visa Exchange Visitor Program. Candidates must meet all eligibility requirements set forth by the U.S. Department of State.
Job Type: OJT (On the job training)
Application Question(s):
- Please provide your active email address.
Education:
Language:
English (Preferred)
