About Catena:
Catena helps the top 1% of operators worldwide land long-term roles at fast-growing startups and corporations in the US and EU. We believe that even though opportunity isn't created equal in the world, ambitious talent is. We bridge that opportunity gap by sourcing the best opportunities for candidates and putting those who pass our tests through a free, rigorous upskilling program. We only work with executives who want long-term hires they can keep promoting, and do the same ourselves.
Both of our founders are seasoned operators who have founded and sold multiple companies in the past. We've 4x'ed our company size over the past year and are looking for someone who's hungry and wants the opportunity to grow in a fast-scaling company.
Our core values:
- Highly enthusiastic. We're curious about how the world works, care a lot about our work, and are excited to take on new projects
- Empowers others. We're here to help our teammates be their best selves and help nurture their growth
- Wins. We're tenacious in our ability to get something done and be a force of nature
- Proactive and with a growth mindset. We're interested in the continuous improvement of both ourselves and of our team's processes
- Creative and willing to take calculated risks. We're not afraid to try new, crazy ideas and know that it's the 1% of ideas that do work that can skyrocket our business
About the role:
Role: Client Success Manager
Salary: Up to Php 75,000.00 per month (Dependent on your skills and years of experience)
Work Schedule: Full-Time | 40 hours per week | Eastern Standard Time & Philippine Standard Time.
(Example: Monday to Friday 9 AM - 5 PM EST / 9 PM - 5 AM PHT)
As a
Client Success Manager at Catena, you will play a pivotal role in ensuring our clients satisfaction, engagement, and success. You will be responsible for building strong relationships with our clients, understanding their needs, and helping them achieve their business objectives through our products and services. This is a remote role, allowing you to work from anywhere while providing exceptional service to clients.
Key Responsibilities:
- Client Relationship Management: Establish and maintain strong relationships with clients, becoming their trusted point of contact. Understand clients goals, challenges, and needs, and proactively address them. Regularly communicate with clients via email, phone, video conferences, and other communication channels
- Product Knowledge: Gain a deep understanding of our products and services to educate clients on their features and benefits effectively. Provide guidance on how clients can best utilize our solutions to meet their specific needs
- Client Onboarding: Assist clients with onboarding, guiding them through the implementation process. Conduct product sessions to ensure clients are proficient in using our offerings
- Account Growth and Upselling: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Collaborate with the sales team to explore potential growth avenues
- Issue Resolution: Act as a liaison between clients and internal teams to address and resolve any issues or concerns. Ensure timely and satisfactory issue resolution to maintain client satisfaction
- Client Feedback and Reporting: Gather feedback from clients to help improve our products and services. Create and maintain reports on client success metrics and key performance indicators
Requirements
- Experience: at least 2-3 years of proven experience in client success, account management, or related roles
- Remote Ready: You're a pro at remote work, comfortable with the latest tech tools, and can collaborate seamlessly with a distributed team. Self-motivated and adaptable to remote work environments
- Organized Chaos Tamer: You thrive in fast-paced environments, can juggle multiple tasks, and never break a sweat. Ability to work independently and manage your own schedule effectively
- Discretion is Your Middle Name: You handle sensitive information with the utmost confidentiality and professionalism
- Tech-Savvy: Proficient in the Microsoft Office suite, Google Workspace, video conferencing platforms, and CRMs
- Exceptional Communication: Your written and verbal communication skills are top-notch, ensuring that clarity and professionalism are your signature
- Solver: Strong problem-solving and conflict-resolution abilities
