Engage with customers to understand their requirements, preferences, and design goals. Offer personalized recommendations for paint colors, finishes, and application techniques based on their individual needs and style.
Assist customers in selecting paint colors that complement their existing decor, furnishings, and architectural features.
Develop a deep understanding of our paint products, including different types of paints, primers, finishes, and application methods. Educate customers about the features and benefits of each product to help them make informed decisions.
Inspire customers with creative design ideas and solutions for their projects.
Help customers choose paint samples and swatches to take home for testing and evaluation in their own environment. Offer guidance on how to assess lighting conditions, observe color changes, and make final decisions.
Provide technical support and advice on paint application, surface preparation, and troubleshooting common painting issues. Address questions related to coverage, durability, and maintenance of paint products.
Collaborate with store staff, including store assistant, technical sales team leader and store manager, to ensure a seamless customer experience.
Follow up with customers after their purchase to ensure satisfaction and offer additional assistance if needed.
