We are seeking a dynamic and detail-oriented Intake Coordinator to join our team. The ideal candidate will have a strong background in customer service, experience with insurance verification, and the ability to effectively communicate and engage with patients. This role is crucial in ensuring a smooth and efficient intake process for our healthcare services.
Key Responsibilities:
- Insurance Verification: Check and verify patient insurance information using Medicare website and various insurance portals
- Patient Interaction: Communicate with patients to gather necessary information, educate them on healthcare products, and address any questions or concerns
- Detail-Oriented Tasks: Maintain accurate and detailed records of patient interactions and insurance verifications
- Customer Service: Provide exceptional customer service, ensuring a positive experience for all patients
- Effective Communication: Clearly and effectively communicate with patients, healthcare providers, and insurance companies
- Engagement: Build rapport with patients and engage them in a friendly and professional manner
Tools and Technologies:
- Medicare website
- Insurance portals
- ClickUp
- WebPT
- Google Suite
Qualifications:
- Proven experience in checking insurances and interacting with patients
- Strong customer service background
- Excellent communication skills, both verbal and written
- Detail-oriented and organized
- Proactive and a go-getter attitude
- Familiarity with the tools and technologies listed above
