The Customer Experience Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Experience Associate is capable and able to help manage the front desk, office/facility and clients, may it be internal or external.
The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:
FRONT DESK MANAGEMENT:
- Provides support on the reception/front desk through:
- Answers and disperses calls and inquiries
- Welcomes / receives applicants, visitors and clients of the Company
- Responds/addresses tenant concerns and walk-in inquiries
- Handles daily incoming and outgoing mails
- Receives, distributes and files incoming letters, billings, invoices, documents and/or other communications
- Manages the front office on a daily basis
- Assists photocopy, printing, scanning client request
- Gatepass / work permit processing
- Prepares and accomplishes errand form
- Monitors the cleanliness in concessionaire area
- Any ad hoc duties as required
GENERAL SERVICES / TENANT SERVICES
- Point person / Representative in the workplace
- Conference room reservations
- Reports and coordinates any workplace issues and ensures job completion
- Provides administrative support to members
- Provides unmatched customer experience
- Builds strong relationship with members
- Enforces company policies and procedures, and safety and health regulations and standards
GENERAL ADMIN
- Attends ticket request within SLA
- Assists office walk tour with prospective client and marketing events
- Offers and serves refreshment to Client
- Assists and does simple troubleshooting IT concerns like wifi connection, borrow of LAN/ HDMI
- Coordinates with vendor for any Client request below 20K
- Distributes monthly treats
- Follows operational processes and procedures
- Enforces house rules and security policy
GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
- Maintains Office Show-readiness, cleanliness and maintenance
- Conducts random facilities walkthrough to report current and urgent issues, and to handle foreseen issues and members needs
- Coordinates with Customer Success Lead for any facilities/Building issues
