OSS Tech 1 is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or requests are being facilitated.
The main responsibilities of a OSS TECH 1 include:
- Providesfirst-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates withclientregarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assistscentralizedNetwork team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team ininventoryof IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
