The Purpose Driven Career Objectives of a Admin / Reception at KMC:
The Customer Success Associate is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected that the Customer Success Associate is capable and able to help manage the front desk, office/facility, and clients, it can be internal and or external.
To apply for Admin / Reception, you are excellent at:
- FRONT DESK MANAGEMENT:
- Providing support at the reception/front desk through:
- Answering and dispersing calls and inquiries
- Welcoming/ receiving applicants, visitors, and clients of the Company
- Responding/ addressing tenant concerns and walk-in inquiries
- Handling daily incoming and outgoing mail
- Receiving, distributing, and filing incoming letters, billings, invoices, documents and/ or other communications
- Managing the front office on a daily basis
- Assisting with photocopy, printing, and scanning client request
- Gatepass / work permit processing
- Preparing and accomplishing errand form
- Monitoring the cleanliness in the concessionaire area
- Any ad hoc duties as required
- GENERAL SERVICES / TENANT SERVICES
- Being the Point person / Representative in the workplace
- Reserving the Conference room
- Reporting and coordinating any workplace issues and ensuring job completion
- Providing administrative support to members
- Providing unmatched customer experience
- Building strong relationships with members
- Enforcing company policies and procedures, and safety and health regulations and standards
- GENERAL ADMIN
- Attending ticket requests within SLA
- Assisting office walk tours with prospective clients and marketing events
- Offering and serving refreshments to the Client
- Assisting and doing simple troubleshooting IT concerns like wifi connection and borrowing of LAN/ HDMI
- Coordinating with the vendor for any Client request below 20K
- Distributing monthly treats
- Following operational processes and procedures
- Enforcing house vision and security guidelines
- GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT
- Maintaining Office Show-readiness, cleanliness and maintenance
- Conducting random facilities walkthrough to report current and urgent issues, and handling foreseen issues and members needs
- Coordinating with Customer Success Lead for any facilities/Building issues
Your Success Profile includes:
- Bachelor of Science in Business Administration, BS HRM, BS Tourism, or any similar courses
- At least 1-2 years of work experience as Front Office Staff or Admin Assistant
- Knowledge of MS Office applications (MS Word, Excel, PowerPoint, Office 365)
- Hospitality or Customer service background is a plus
- Capable of dealing with local staff and foreign clients
- Enthusiastic, Outgoing, responsible, motivated, dedicated, detail-oriented, and driven personality.
- Superb verbal and written communication skills
- Has high attention to detail, a fast learner
- Excellent interpersonal skills
- Extraordinary multitasking skills
- Good time management skills
- Capable of working under minimal supervision
- Ability to present well to high-level clients local and foreign
- Ability to deliver services with the highest standards
- Willing to work on a shifting and night shift schedule
- Willing to be assigned and relieved to other KMC sites
