The Purpose Driven Career Objectives of a Network /System / Database Administration at KMC:
OSS Tech2is responsible for providing technical assistance to all end-users and IT infrastructure support. His/her main responsibility is to ensure all IT related issues or request are being facilitated.
To apply for Network /System / Database Administration, you are excellent at:
- Providesfirst-line investigation and diagnosis
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
- Escalates unresolved incidents/service requests within agreed timescales
- Logs relevant incident/service request details per help desk procedures
- Communicates withclientregarding incident progress
- Ensures tickets are always updated until issues are resolved
- Conducts hardware and software maintenance and support
- Performs IMAC (Install, Move, Add and Change)
- Local network support and/or assistscentralizedNetwork team
- Working knowledge of office automation products and computer peripherals, like biometric, CCTV, printers and scanners
- Assists Asset Management Team ininventoryof IT assets
- Performs deployment and movement of IT assets
- Performs additional task that may be assigned by the immediate supervisor
Your Success Profile includes:
- Excellent customer interface skills
- Good interpersonal communication skills
- Understanding of customer satisfaction principles and practices
- Ability to write technical support documentation
- Team player
- Ability to work under pressure
- Good organizational and time management skills
- Good analytical and problem-solving skills
- Maintains strong attention to detail in high-pressure situations
- Strong communications skills, both written and oral
