INSURANCE ACCOUNT | Customer Service Representative

Roles and Responsibilities

• Interact with the customers to provide them with the information and assistance they need on our client's products and services over the phone.

Create, manage, and drive closure on service requests

• Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns

Typically handles straightforward problems/issues and refers more complex issues to senior staff

• Provide excellent customer service by focusing on providing a great experience.

• Minimum Qualifications:

At least high school graduate

• With

1-year BPO EXP

Must have valid driver license

• Background with Automobile Industry

Good English communications skills

• Strong customer orientation skills

Amenable to work Onsite MOA, Pasay City

• Government Numbers (SSS, Pag-ibig, Philhealth and BIR)

Proof of Employment (Certificate of Employment, Resignation Acceptance Letter, Signed Exit Clearance, or Resignation Letter)

• Proof of Education (Transcript of Records, Certificate of Grades, or Diploma)

• What we offer:

Competitive Compensation Package with Retention Program Incentives, Performance Incentives

• In-house training

HMO on Day 1

• Personal development programs

Meal and other allowances

Job Type: Full-time

Benefits:

• Paid training

Schedule:

• 8 hour shift

Supplemental pay types:

• 13th month salary

Overtime pay

• Performance bonus

Application Question(s):

• Home Address:

Active Email Address:

• Mobile Phone number:

Do you have a Driver's License

Education:

• Senior High School (Preferred)

Experience:

Customer Service Representative: 1 year (Preferred)