Instructional Designer

Training & Development Specialist (Instructional Designer)

Summary Assists with creation of training content in the areas of soft skills and sales. Innovates using creative learning approaches that align to the needs of the business and culture, leading to development of the people skills required to elevate Value's customer service to legendary status.

Responsibilities

Assists with creation and implementation of soft skill development initiatives (e.g., listening, empathy, trust building, resilience, etc.).

Collaborates with a variety of partners to schedule training and track completion.

Collects and interprets quantitative data (i.e., surveys, completion data, KPIs, etc.) and qualitative data (i.e., focus groups, interviews, and/or observations) to assist with identification of training needs and program effectiveness.

Produces creative, clear, and consistent content in a variety of formats (writing, visual, and/or video) that aligns with the creative vision.

Demonstrates use of brand voice consistently in communicating messages with diverse groups and adjusts messaging as needed for evolving audience needs to elevate customer service for Value brands.

Accountabilities

Acquire a deep understanding of constituent needs and project goals.

Gather resources and information as needed to assist with content development.

Collect and interpret both qualitative and quantitative data as directed for data-informed decisions.

Assess developmental needs for soft skills with a variety of constituents.

Create training content and internal communications using consistent messaging/tone for a variety of audiences.

Develop internal communications to increase awareness of soft skills development initiatives.

Identify potential risks, barriers, and areas of resistance with execution of programs and initiatives.

Collaborate with project sponsors, teams, employees, and vendor partners to build and maintain relationships.

Identify opportunities to develop new relationships with specific customer groups.

Monitor initiative progress and offer recommendations to improve training implementation.

Required Skills

Experience:

Customer service

Google Suite (Docs, Sheets, Slides)

Training and development Presentations (creation and delivery)

Visual media creation, editing, and integration

Proficiencies:

Strong verbal and written communication

Active listening

Critical and creative thinking

Relationship building

Time management with multiple projects

English comprehension

Proofreading

Attention to detail

Desired skills:

Change management experience

Strong storytelling ability

Qualitative data experience (i.e., interviews, focus groups, field observation)

Excellent understanding of human behavior

Training coordination and scheduling experience

Learning management system (LMS) experience

Adobe Creative Suite

Video production

Excellent sense of humor

Highly adaptable and resilien