Instructional Designer
For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.
We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.
What you will be doing:
The Instructional Design position is responsible for consulting with internal stakeholders to create learning solutions, managing and creating instructional design training materials, collaborating with partners and across the enterprise, and designing and developing learning solutions.
Essential Duties and Responsibilities:
Design and develop training course material using instructional design techniques in conjunction with adult learning theory
Develop assessments to support and analyze learning effectiveness
Design training and job aids for instructor-led and online delivery
Develop learning objectives to include audience, behavior, conditions, and standards
Design and create a variety of materials, and apply fundamental research skills to instructional design projects
Assess the current state of training content across Asurion's accounts and drive improvements, creativity, and innovation in the way training content is displayed and distributed
Develop and implement multiple Learning Projects, Learning Games, Distance Learning Training, Motion Graphics, Computer-Based Learnings
Here's what you'll bring to the team:
Exceptional written and oral communication skills
Experience with the creative use of instructional design technologies
Expertise in adult learning and all aspects of instructional design for various formats, including instructor-led, eLearning, mobile, and various types of performance support
Excellent organizational, communication, and project management skills with the ability to meet tight deadlines, manage heavy workloads and prioritize tasks
Experience using Instructional Design software such as Storyline and Captivate
Bachelor's Degree OR equivalent combination of education and experience
Hands-on experience with mobile devices, tablets, computers, digital cameras, televisions, home audio, and/or appliances preferred
Understanding of next generation technologies related to cloud, mobile, social, or big data
Experience with administrative duties including submitting IT tickets and managing data
2+ years experience applying instructional design and adult learning methodologies to development and implementation of web-based training and other instructional materials
Alternatively, 2+ years experience in a related creative professional field (web development, graphic design, animation, videography)
We take care of you (benefits/perks):
Competitive pay and benefits including health, dental, and vision
Retirement savings plan
Paid time off
Continuing education support
Ongoing training to grow your skills
About Asurion
Asurion helps people protect, connect and enjoy the latest tech to make life a little easier. Every day our 19,500 experts help nearly 300 million people around the world solve the most common and uncommon tech issues. We're just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.
