Embark on a rewarding journey with Sateco Philippines, Inc. as a Inside Sales Program Coordinator, where you will play a crucial role in managing tooling projects, coordinating sample shipments, and ensuring effective communication with customers. If you have a background in industrial engineering or a related field and a passion for project coordination, this role is tailor-made for you.
Managing tooling projects (serial and pilot) in Salesforce CRM.
Handling dates, lead times, and responding to customer inquiries related to tooling projects.
Coordinating sample shipments and providing timely updates to customers.
Managing communication with customers regarding project status and expectations, in collaboration with Key Account Managers (KAMs).
Providing administrative support to KAMs and the Technical Team for complaint handling and general communication, such as information gathering and lead time control.
Analyzing and resolving invoice and dunning issues, following up with customers to ensure timely payment.
Ensuring all required documents are submitted to customers to facilitate payment for tooling and pre-production orders.
Assisting with the maintenance of ERP system (Abas) data
Overseeing the PPAP submission and approval process, updating release status in ERP.
Supporting all sales team members as needed to ensure effective and efficient customer response.
Coordinating backup tasks for absent team members, potentially involving international team members, in consultation with the team leader.
Handling additional country-specific tasks as required.
Graduate of Industrial Engineering or Technical Course or any Business-related course
With 2-3 years of work experience in customer service function within a manufacturing environment.
Proficiency in managing administrative tasks efficiently and effectively.
Ability to work with accuracy and attention to detail in tasks and processes.
Strong command of the English language, both written and verbal.
Capable of communicating effectively and aligning approval processes with customers worldwide in a professional manner.
Ability to promptly respond to inquiries and requests from both internal and external stakeholders.
Familiarity with Enterprise Resource Planning (ERP) systems to facilitate efficient data management and workflow processes.
Familiarity with Sales Force software would be an advantage for managing sales-related activities and customer interactions.
Ability to comprehend technical aspects related to products or services offered, enabling effective communication with customers and technical teams.
Previous experience in coordinating shipments and working with express courier services on an international scale would be advantageous for managing logistics and delivery processes effectively.
Job Type: Full-time
Benefits:
Life insurance
Schedule: Monday to Friday
Supplemental pay types:
* Overtime pay
