This job is with Accenture, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
L1 Infrastructure Monitoring (Bilingual)
Who We Are
Accenture in the Philippines is a pioneer in Accenture's global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture's global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients challenges. Our inclusive, diverse, and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Work
- Provide Monitoring Support by processing emails, events, incidents, and service requests.
- Provide Monitoring Support by providing resolution and executing tasks for the project.
- Process Inbound and Outbound calls related to the scope of the project.
- Responsible in ticket management, ensure that tickets are: acknowledged, updated and resolved in a timely manner.
- Assess the risk of events, applies service knowledge to ensure event correlation and escalate appropriately.
- Closely work with project team members on site and members located in different geographical locations.
- Meet and exceed the target SLA/SLO/KPIs of the project.
- Create project reports as required by the leads/management.
- Help create and improve the process documentations for the project.
- Do root cause analysis, propose actions, and help drive improvement.
- Help drive Continuous Improvement initiatives for the project.
- Provide Knowledge Transfer as required.
- Provide standby support and emergency coverage as needed.
- Daily In Office work, the position is based in the Accenture Cebu Office.
As a Native Or a Bilingual
- Provide language support to the project and the members, could include but not limited to Communication with customer/vendors and onshore project members, communication could include Phone Call Support, Email Support, Meeting Support (virtual or face to face), Interpretations, and translations (written or verbal).
- Could also be tasked to create/improve project processes and documentations involving the Japanese Language.
Here's What You'll Need
- Bachelor's Degree in Information Technology, Computer Science, or other related fields.
- JLPT Certified Japanese Bilingual is a requirement.
- Experience in L1 Monitoring Support is a plus.
What's in it for you
- You will be part of Accenture's growing community of technology professionals, continually expanding to provide the best services to our clients.
- At Accenture, you will be working on innovative projects, while being exposed to the latest emerging technologies and industry best-practices.
- We offer trainings and development programs and courses to help you grow your own tech stack and certifications.
What We Believe
All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world's leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.
Qualifications
Here's what you'll need:
- Bachelor's Degree in Information Technology, Computer Science, or other related fields.
- JLPT Certified Japanese Bilingual is a requirement.
- Experience in L1 Monitoring Support is a plus.
