The main duty of this role will work closely with clients and team members to resolve a variety of support tickets, delivering installation and maintenance services for customer networks. This role focuses end user international support, managing tickets of different complexities via our service desk.
Key Responsibilities:
- Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support hardware, systems, sub-systems and/or applications and infrastructure for end users.
- Maintain, troubleshoot, and support desktop operating systems and applications.
- Resolve desktop connectivity, printer, and VPN issues.
- Manage Office 365 accounts and provide admin support.
- Administer desktop antimalware and handle virus/malware resolution.
- Manage Active Directory users and permissions.
- Desktop operating system maintenance, troubleshooting, and diagnosis
- Application installation and support
Qualifications:
- Must be amenable to work onsite (BGC, Taguig) and night shift (8pm-5am Manila Time)
- Must have a prior minimum 1 year of experience in a Service Desk/Help Desk Support role.
- Strong troubleshooting skills on Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, End User Management
- Strong communication skills with international clients.
Benefits:
- Competitive salary and benefits
- Great work-life balance
- HMO Benefits and Free Dependents from Day 1.
- Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
- 13th Month pay
- Night Shift Differential
- Performance Review Annual
- Non-Taxable Allowance
- Pet Insurance from Day 1.
Additional Amenities:
- Free Snacks and Unlimited Brewed Coffee everyday
- Subsidized Meal (50% Shouldered by Company)
- Sleeping Quarters
- Shuttle Services
About Us:
IT By Design is a global IT infrastructure management company with headquarters in Jersey City, New Jersey. We specialize in providing complete IT solutions and support including 24X7 Helpdesk, SOC, NOC, Cloud, services, security and Business Continuity services
