Information Technology Help Desk Support

Company Description

Carabao Cloud Solutions, Inc. is a fast-growing company based in Tayabas, Quezon. Our clients are primarily IT companies in the USA that use the latest tools and technologies in anything from cloud solutions to cybersecurity. Part of our mission is to offer strong jobs in I.T. with competitive salaries to our employees that are located in the Quezon province so that they can live with their families instead of commuting to cities such as Manila. Please visit our website www.carabaocloud.com for more info.

Role Description

This is a full-time on-site role for an Information Technology Help Desk Support at Carabao Cloud Solutions Inc. in Tayabas. Responsible for providing first-line technical support to end-users, addressing basic IT issues and requests. This role involves troubleshooting common technical problems, handling service requests, and ensuring a high level of customer satisfaction.

Qualifications

• Proficiency in installing, upgrading, and configuring software using remote access tools.
• Experience handling and prioritizing support tickets to ensure timely resolution.
• Knowledgeable in troubleshooting Microsoft Office Suite and other Microsoft products.
• Familiarity with Active Directory, Office 365, and Microsoft Azure.
• Strong communication skills.
• Can amend to work during the night shift, holidays, and weekends.
• Amenable to work in Tayabas, Quezon Province onsite.