Incident Commander

The Role
The Incident Commander is responsible for the end-to-end management of all major or critical incidents

• Centralised leadership and point of contact for all major or critical incidents

Responsible for the complete major and critical incident management process, engaging in continual service improvement by taking advantage of opportunities to increase the speed and reliability of response (high velocity support)

• Drive and lead the incident bridge until the resolution of major or critical incidents; identifying and engaging with appropriate responders and stakeholders at the right times

Ensure all communications, updates or notifications for major or critical incidents are sent adhere to our SLAs and OLAs

• Provide updates or escalations to senior leadership and key stakeholders

Responsible for the post incident review process (also known as a postmortem)

• Act as a post incident review facilitator

Work with the IRG lead and reporting teams to deliver clear major or critical incident management metrics

The Requirements

• At least three (3) years experience working in IT service management, or a similar role

Strong communication and interpersonal skills

• Decisiveness and ability to make sound judgments under pressure

Technical knowledge and understanding of IT systems and processes

• Strong ITIL knowledge and an understanding of its use in a DevSecOps environment

Problem-solving and analytical skills

• Organizational and coordination abilities

Adaptability and resilience in dynamic environments

• Bachelor's degree in information technology, engineering, or a related field

Willingness to work a shift pattern and join the on-call rota
Other highly desirable skills are

• Experience or involvement in project work alongside normal incident manager or major incident manager duties

Azure/AWS certifications

• Interest in latest technologies outside the working environment

Knowledge of the Insurance Industry and Financial Risk software

Job Types: Full-time, Permanent

Pay: Php115,

• 00 - Php140,000.00 per month
  
  Benefits:
• Pay raise

Work from home
Schedule:

• Afternoon shift

Day shift

• Fixed shift

Late shift

• Monday to Friday

Rotational shift
Supplemental pay types:

• 13th month salary

Bonus pay

Experience:

• IT Service Management: 4 years (Preferred)

Incident management: 4 years (Preferred)

• ITIL: 4 years (Preferred)

ITIL in DevSecOps environment: 4 years (Preferred)