A. Operations- Solicit and attend in customer bookings throughout the entire process of Import and Exportation
Prepare and review shipping documents, including HBL, MBL, commercial invoices, packing list, and Certificates of origin- Communicate effectively with clients to understand their import and export logistics requirements
Address customer inquiries and concerns promptly to ensure a positive customer experience
- Collaborate with internal teams to coordinate and monitor the entire logistics procedure. (Operations, Principal and Accounting)
Assist in resolving issues related to shipments, delays, and customers clearance- Facilitate smooth communication between clients, carriers, and customs authorities
Timely preparation and processing of shipping documentation (Import and Export) ex.HBL, MBL, Billing documents, Carriers Invoice
- Handle and resolve customer complaints or issues related to logistics services
Stay informed about industry developments and proactively share relevant information with customers- Other ad-hoc duties may be assigned
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Avoid unnecessary charges such as amendment and late manifest- Provides up to date details to avoid demurrage detention
Provides timely accurate and complete information- Identify and assess customer if needs to achieve satisfaction
Keep records of customer interactions, process customer accounts and file documents
- Build sustainable relationship and trust with customer accounts through open and interactive communication
Handle customer complaints, provider appropriate solutions and alternatives within the time limits- Follow communication guidelines and policies
Establish work development needs- Make changes on the path to development
Develop an action plan
Requirement :
- Must be a graduate of BS Administration / BS Customs Administration
Fresh graduates are encourage to apply- Background or experience with Logistic/Shipping/Freight Forwarding
Willing to be train
- Good communication and presentation skills
Must possess excellent interpersonal skills- Proficient in MS Office applications (Word, Excel, Powerpoint)
Amenable to work/relocate in San Pedro, Laguna
Job Type: Full-time
Schedule:
* Monday to Friday
