Implementations Specialist (Software Support)

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

Work Arrangement:Remote

The Implementations Specialist helps the customers to configure and learn the Transport Management System (TMS). They work closely with Project Managers, Solutions Architect, and Integration Architect to find solutions for our customers.

We are looking for someone who is open-minded and has outgoing personality who takes action by taking ownership of the ticket/case.

About the Job

Tasks can include but are not limited to:

• Perform configuration tasks in the clients TMS that includes:
• Configure Groups set-up
• Code tables set-up
• Contracts and rate cards set-up (including OMNI Scripting)
• Document mapping with DocMosis and Jasper Reports
• Dynamic Rulesets (IMG Business Rule Manager)
• Boost install
• Creation of training material e.g. using iorad - the tutorial builder
• Perform on-the-job training in form of sprints (demo and training)
• Debug issues and recreate issues on the test server.
• Creates project documentation.
• Participate in Project Meetings like (Kick-off, Project frame, Lessons learned)

Implementation Specialists can be assigned to Case Work performing above tasks or assigned to project work performing same tasks.

Your Qualification

• Roughly 3-6 years of customer facing, technical support experience.
• Experience with Transport Management System (TMS) and/or logistics industry experience.
• Proficient in Excel, and Office 365 (Outlook/OneDrive)
• Experience working directly with external customers to develop solutions
• Willingness to develop deep understanding of TMS and all related configurations
• Experience working with solution/technical architects to design business process for customers
• Developed effective solutions with moderate supervision
• Experience with ticketing systems such us Salesforce or Jira

Job Offer

• Two-week FREE Accommodation for those relocating to Pampanga*
• 21 Days Paid Time Off (PTO) Annually + 1 Additional PTO per successful year of tenure (up to five (5) years
• HMO coverage for employee +1 FREE dependent on the first day of employment
• +1 additional FREE dependent per successful year of tenure (up to five (5) years)
• Tenure Incentive Program*
• FREE daily meal
• Referral Bonus of up to Php20,000.00*
• ALL government mandated benefits

*Terms and conditions apply