Accountabilities:
An Implementation Manager oversees the development and implementation of new products, information systems, technologies, and procedures for external LN Risk Insurance customers. Manage processes from planning to execution, conduct research and analysis to develop implementation strategies and detailed project plans, set guidelines and objectives, build strong work relationships with clients and teams, and proactively identifying project issues. Moreover, an implementation manager ensures the completion of all assigned and on-going projects by constant monitoring and progress report/s to the whole of project and implementations team.
Responsibilities:
- Client Management: Serve as the primary point of contact for clients throughout the implementation process, building strong relationships, understanding their needs, and ensuring their satisfaction. Effectively facilitate customer training and workshops, in person or remotely with support from senior members of the team, SMEs, and management to an audience of technical and business contacts of varying levels (including c-suite).
- Project Management: Lead and manage end-to-end implementation projects, maintain accurate and up-to-date documentation ensuring timely delivery, adherence to project scope, and effective resource allocation within internal and external project members. Must have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences and events, and throughout the organization.
- Requirement Analysis: Collaborate closely with internal teams, clients, and stakeholders to gather and analyze requirements, identifying key objectives and deliverables, resolve issues and concerns impacting timely completion of projects assigned.
- Solution Design: Gather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issues. Understand the insurance or supported industry terms, principles, process workflows, products, systems, and processes at a more complex level, to make recommendation, provide best practices, for integrating our products/solutions into our customer workflow.
- Risk Assessment: Identify and own potential risks and issues that may impact implementation timelines or project success, develop mitigation strategies, and proactively communicate with stakeholders to ensure minimal disruption to operations.
- Commercial Support: Clearly understand objectives of projects and work efforts and assist in keeping them within their defined scope. Execute on existing project plans or for more complex projects (in collaboration with customers) create a project plan, which include milestones, success criteria, risks, and remove barriers that impact the project timeline and success of the project. Monitors results against expected outcomes reporting to leadership or senior team members on any significant fluctuations in data.
- Continuous Improvement: Continuously evaluate and identify opportunities for process improvement and optimization in implementation methodologies, tools, and frameworks, aligning with the company's commitment to technological advancement.
Qualifications:
- At least 1 year tenure in his/her current role
- Bachelor's Degree or equivalent work experience
- At least 2 - 3 years of experience in customer facing, service oriented environment
- Implementation or project management experience preferred
- Knowledge of XML, SOAP, Web Services, SFTP, or other systems or technologies is a plus
- Excellent communication skills. Experience tailoring messages to all levels of the customer organization from developers, testers to executives of an organization
Why join us
- Continuous improvement for our employees
- 24 Annual Paid Time-Offs, will become 30 once the 5th year is reached
- Competitive benefits with annual merit increase and incentives
- Comprehensive HMO Coverage on Day 1 - for you and up to 4 dependents
- Life and Accident Insurance on your Day 1
- Flexible Retirement Plan
- Hybrid Work Set-Up. IT equipment will be provided.
