About the Position
This role will provide support for Oracle Hospitality customers globally hence, candidates must be willing to work on a shifting schedule which can be Morning, Afternoon, or Night Shift Manila Time.
KEY OBJECTIVE
An individual with basic or intermediate implementation professional who analyses customer needs, configures the solution, and installs it at the customer site.
Ensure the solution meets specifications and functions per customer specific operational work flow for multiple concepts, users, and service models. Train the staff on the use of the new solution, and take the site live on the system after everything has been configured and everyone is trained. Ensure a smooth transition to the new system. Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer. After go-live, provide support to the customer.
Preferred Qualification
- Minimum two (2) years experience in installing/configuring Oracle Hospitality Solutions (OPERA) or other enterprise software applications OR minimum two (2) years experience working with a property management system
- Hotel operational experience in Front Office, Reservations Department or relevant
- Tertiary qualification in a technical, hospitality, or other related field will be preferred.
- Knowledge of Front Office management procedures
- Experience in Microsoft Outlook, Excel, Word, Project and PowerPoint.
- Experience with Zoom Meetings or similar video conferencing software
Duties & Responsibilities
- Installing, configuring, training, transitioning, troubleshooting, and supporting Oracle Hospitality products and interfaces using the latest Oracle installation, configuration, and training standards and procedures
- Manage project timelines, installation and configuration of the Hotel Systems product suite and interfaces.
- Imparting Oracle product knowledge and recommendations on hospitality best practices and operations as they apply to Oracle products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement.
- Active participation in education and collaboration forums.
- Remaining current and familiar with Oracle product new releases and new features
- Participate in quality assurance of new product and/or version release software when required.
- Timely and accurate filing of project status reports and other project deliverables, and timecards and expenses reports
- Maintain customer is satisfactory within and beyond our organization.
- Show competent in and out of projects.
- Obtaining and maintaining current certification in products and Major Account accreditations
- Undertake administrative activities, monitoring and reporting.
- Provide technical consultancy on different perspectives.
- To do troubleshooting and support when required.
Other Requirements
- Ability to travel to office, customer onsite when needed.
- Ability to work remotely.
- Willing to work with a wide variety of cultures.
- Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds.
- Commitment to adhere to company standards, policies, and procedures.
- Willing to work overtime, overnight, weekends and public holidays as requested.
- Exhibits interest, confidence, and determination in the task at hand and on time.
- Any other tasks or duties as required by management when require.
- Currently hold a valid passport.
Desirable:
- Previous training experience in the area of theoretical/conceptual training
- Knowledge of OPERA and/or other related PMS systems and interfaces
- Familiarity with Windows Server, Oracle, SQL and Remote Connectivity Applications
- Previous experience in supporting hospitality software products.
- Basic working knowledge of Networks, PC's and troubleshooting installation issues.
Professional Skills:
- Analytical problem-solving skills.
- Presentation and Demonstration skills.
- Superior communication skills, written and verbal (and any applicable local language)
- Team Player and Strong interpersonal skills.
Abilities:
- Experience in a customer-facing role, preferably with a software professional services organization or consulting background is preferred.
- Able to work effectively with internal & external customers at all levels.
- Ability to do multi-tasking and to work with minimum supervision.
- Creative thinking abilities to create new ideas and think outside the square. - Team player in both the local office and wider company teams.
- Self-motivated.
- Flexibility with people and time.
- Determination to get the job done to time.
