Goodyear. More Driven.
Job Responsibilities
- Act as the front-line point of contact for employee inquiries across various HR functions.
- Strive to resolve inquiries and issues at the first point of contact, reducing the need for escalation to Tier 2 or other specialized teams.
- Collaborate with Tier 2, HR Centers of Excellence, and other stakeholders to support COE work within Tier 1.
- Guide Managers and Employees in executing Workday transactions and manage workload efficiently within the Workday ticketing system.
- Ensure SLAs are met.
- Maintain and update internal knowledge base articles, FAQs, and standard operating procedures (SOPs) to ensure that accurate and current information is available for both the helpdesk team and employees.
- Assist in developing new knowledge base content based on recurring inquiries and process changes.
- Stay up to date on new HR policies, procedures, and system updates to ensure accurate and timely responses to employee inquiries
- Provide ongoing training and development to other Tier 1 helpdesk staff to ensure they are knowledgeable and capable of handling a wide range of HR inquiries.
- Ensure that all actions taken by the Tier 1 Team comply with relevant labor laws, company policies, and data protection regulations (e.g., GDPR).
- Participate in regular audits of helpdesk processes to ensure compliance and identify areas for improvement.
Job Qualifications
- 3+ years of experience in HR support, employee relations, HR operations or a related business field
- Experience in a tiered shared service model is a plus
- Experience with HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM), including troubleshooting and system management.
- Experience working with cross-functional teams, including IT, legal, and compliance
- Experience in working with external vendors, particularly with HR technology vendors, benefits providers, or payroll vendors, as applicable
- Proficient in English both verbal and written. Fluency in required local language may be needed in certain regions. Organized; detail-oriented; versatile
- Demonstrates critical thinking, excellent interpersonal skills, and problem-solving ability
- Demonstrates strong verbal/written communication skills
- Demonstrates sense of urgency, prioritization, flexibility, and adaptability
- Ability to work independently and demonstrate ownership of job tasks
- Ability to handle sensitive employment information
- for advance pooling only
Goodyear is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, ethnicity, citizenship, or any other characteristic protected by law.
Goodyear is one of the world's largest tire companies. It employs about 74,000 people and manufactures its products in 57 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio and Colmar-Berg, Luxembourg strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
