Primary Details
Time Type: Full time
Worker Type: Employee
- In the pursuit of proving an outstanding employee experience, manage the onshore relationship with the HR Delivery team based in the Global Shared Service Centre (GSSC). Ensure that the service meets high quality standards at all times whilst working in a fast paced and constantly changing business environment.
- Working in partnership with the Global HR and Country HR teams on future system enhancements and process improvements in fragmented processes.
- To enhance HR data quality and ensure a high level of overall confidence in workforce, people cost, performance and talent data. Enable effective decision making in HR through delivery of accurate, timely and complete data, metrics and reports.
- Consolidate and standardize the in-country HR policies
Primary Responsibilities
- Understand and appreciate the factors which build a great Employee Experience, analyze the HR service gaps within Asia-Pac and support in creating a plan to bridge the gap
- Fully comprehend the impact of HR and people cost data on business decisions while developing metrics.
- Identify and proactively report key risk areas for HR data and reporting areas (eg incomplete, inaccurate, inconsistent or ambiguous data, data privacy exposures)
- Understand the importance of the organization's vision and essential values. Ability to implement policies, programs and directives from senior management.
- Lead the writing, review and redesign where appropriate of working desktop procedures
- Consolidation and communication of Employee Handbooks and Policies, across the region
- Prepare and maintain appropriate documentation of data policies and procedures, ensuring clarity and consistency of approach in partnership with Group HR Workforce Analytics team.
- Exhibit ownership of data: ensure consistency and accuracy of data and service for APO stakeholders. Introduce and execute new ideas to continuously improve data quality and customer satisfaction.
- Effectively participate in projects & initiatives to improve process and increase efficiency.
- Providing support and audits on key operational processes such as immigration and Fit & Proper
- Manage and improve the onshore relationship with the GSSC and monitoring SLA's
- Develop partnership with onshore teams such as Payroll, Reward, Finance relating to GSSC processes and escalations
- Develop and maintain effective relationships with stakeholders and apply influencing, negotiation, and consultation skills in achieving desired outcomes.
- Organize or deliver training on enhancing employee experience, improving service quality, reporting and data insights.
- Manage the relationship with external vendors, where applicable
- Identify and design service enhancement improvements for the GSSC and the wider HR team. Collaborating with global colleagues and peers to ensure consistency across all divisions. Contributing to the HR Digital delivery and governance framework
- Develop continuous improvement strategies that deliver greater customer outcomes
- Act as a Workday super user for APO, being a go-to specialist for Workday and Process issues and challenged within HR
- Managing escalated enquires relating to GSSC and work with the GSSC to deliver the required outcomes
- Identify knowledge gaps and work with the GSSC Process Leads to build action plans
- Responsible for creating and issuing HR reports (both planned and adhoc). Over time, build macros for commonly used reports.
- Engage with C&B, Payroll and Finance teams to build an employee costing model for employees in AP.
- Actively engage and influence a diverse set of stakeholders from the GSSC, Country HR teams and Global HR teams
- Influences HR service delivery output from the GSSC HRDG team (:10-15 colleagues during the APO shift) managing escalations as well systematic issues.
- Actively coach and mentor the GSSC & onshore HR on new and existing processes to build knowledge and expertise in the team
- Actively participates in the Performance Management Process (PMP) including development of SMART objectives / Personal Development Plan / KPI's.
Required Education
- Bachelor's Degree or equivalent combination of education and work experience
Required Experience
Preferred Competencies/Skills
- Ability to influence stakeholders and build effective customer relationships.
- Ability to assimilate complex data from multiple sources.
- Strong communication and presentation skills (written & verbal).
- Advanced Excel and statistics skills highly regarded.
- Adaptable, embraces change and pro-active in challenging and improving business processes.
Preferred Experience
- Experience of working collaboratively with an offshore partner
- Detailed knowledge of HR Service processes and practices
- Strong process and quality improvement background. Experience in process redesign for working desk top procedures, Lean six sigma would be advantageous but not essential
- Hands-on experience in data analysis and HRIS.
Preferred Knowledge
- Knowledge of a cloud based HRIS system, preferably Workday
- Specialized knowledge of HR metrics and levers contributing to People Cost
- Broad awareness of QBE structure & strategy.
QBE Cultural DNA
- Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
- We are customer-focused
- We are technical experts
- We are inclusive
- We are fast-paced
- We are courageous
- We are accountable
- We are a team
- All employees are expected to adhere to QBE's Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
- To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
- The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee's normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application, click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
