ABOUT THE COMPANY:
CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations, Operations Management, Process Engineering and Innovation, and Cost Optimization solutions to clients in the Customer Services industry. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.
Company website: www.CEF.inc
ROLE AND RESPONSIBILITIES:
- Develop HR strategies on resource planning, performance management, compliances, etc
- Execute various HR tasks and develop/maintain its related HR documents (e.g., onboarding,
performance reviews, exit interviews, etc.)
- Prepare various HR announcements intended for internal and external parties
- Respond to various inquiries such as, but not limited to, benefits, payroll information from
prospective and current employees across various communication channels (e.g., email, phone)
- Handle various HR related cases in timely manner with accuracy (e.g., benefits
enrollment/updates, case reviews, conduct investigations)
- Assist with recruitment tasks as needed (e.g., application reviews, interviews)
- Represent the employees as needed for certain HR matters
- Ensure proper communication protocols are followed for both internal and external
stakeholders
- Promptly escalate any items requiring management's attention
- Administer vacation days and sick days for the employees
- Gather and maintain personal documents and records in the available HR information system
- Perform other duties as needed
REQUIRED QUALIFICATIONS:
- Bachelor's degree and/or higher
- At least 7 years of relevant work experience in Human Resources management role
- Strong skills in Microsoft 365 Office Word, Excel, PowerPoint, Outlook
- Excellent English communications skills verbal and written
- Exceptional organizational and multitasking skills with prioritization based on the urgency
- Ability to build and strengthen all interpersonal relationships with co-workers, clients, and
partners
- Disciplined, self-motivated and carries a keen analytical mindset
- Driven to learn and absorb information about our industry at a rapid pace
- Ability to be flexible and adapt to new situations and environments
- Able to think creatively and present tested, out-of-the-box solutions
- Ability to communicate effectively with cross-functional teams
- Works well under pressure and easily adapts to changes in priorities
- Attention to detail
- High level of accuracy and confidentiality
- Exhibit a sense of urgency in managing time and accomplishing tasks
OTHER QUALIFICATIONS:
- Okay to work Monday to Friday office hours Eastern time zone
- Okay to work both onsite in the office within Metro Manila and remote from home
- No restrictions for domestic and overseas business trips
